Better Agent Traffic Management
As a customer, I would like to be able to push a certain amount of traffic to an agent within an agent group. As an example, I can have 2 agents in an agent group for prod. When updating Agent 1, before updating Agent 2, I would like to push 75% of the traffic to Agent 1. This would allow me to see that the Agent is working adequately before updating Agent 2.
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Yermek Zhandauov
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