Better Agent Traffic Management
As a customer, I would like to be able to push a certain amount of traffic to an agent within an agent group. As an example, I can have 2 agents in an agent group for prod. When updating Agent 1, before updating Agent 2, I would like to push 75% of the traffic to Agent 1. This would allow me to see that the Agent is working adequately before updating Agent 2.
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Yermek Zhandauov
shared this idea
We regret to inform you that this feature request has been declined. Our product team has determined that it is not aligned with our product roadmap or does not bring enough value to our platform to justify its implementation. We appreciate your continued feedback and look forward to hearing about future ideas.