Recent user feedback from field training highlighted critical challenges when using the Novacura Web Forms web client on Windows tablets due to the absence of a dedicated Windows application. These challenges include a lack of Bluetooth integration, a non-streamlined photo attachment process, and navigation difficulties within the UI. Current issues prevent full functionality for mobile users on Windows tablets, prompting us to recommend using only Android or Apple tablets until a solution is in place.
Details:
1. Bluetooth Integration:
o Issue: The current Windows Web Forms web client does not support Bluetooth integration, a critical feature for seamless field operations on mobile devices.
o Impact: Bluetooth functionality is central to several workflows, and without it, a significant portion of the app's functionality is unavailable, limiting the usability of Windows tablets.
2. Photo Attachment Process:
o Issue: Users must capture photos externally, save them, locate them in the file system, and manually attach them in the platform.
o Impact: This multistep process hinders efficiency, especially in field conditions where speed and ease of use are essential.
3. UI Navigation with Touch:
o Issue: Navigating the Web Forms web client on Windows tablets without a mouse is challenging, particularly for scrolling within grids and selecting elements in confined spaces.
o Impact: This creates a double-scroll issue (page scroll vs. grid scroll) that hampers usability with touch controls, especially when using gloves, a common requirement for field users.
Suggested Solutions:
• Bluetooth Integration: Develop or enable Bluetooth functionality within the Web Forms web client.
• Photo Attachment: Streamline photo attachment, perhaps by enabling direct access to the camera for image capture within the app.
• UI Optimization for Touch: Optimize the UI for touch interaction to reduce double-scroll issues, improve selection accuracy, and enhance usability without a mouse.